WALTON HEATH MANOR
Mission Statement
To support older people in a residential environment, to live their lives the way they wish. We understand the importance of personal preference and aim to always respond to our residents in a manner which makes each and all of them feel valued and respected as individuals.
Vision Statement
We aspire to be recognised by our inspecting body, the Care Quality Commission, as an outstanding service.
Values
Always caring and compassionate
Treat each resident with dignity, as we would treat our own family
Support people’s choices and decisions
Connect and empathise with people
Listening and responding
Provide opportunity for honest feedback
Ensure all views are heard, respected and responded to
Supporting and developing staff
Build on individual skills and experience
Promote effective communication and positive team working
Ensure all staff are trained and competent to carry out their role
Embracing positive relationships
Promote an ‘open door’ ethos
Be welcoming and inclusive of families and friends
Create and maintain positive links with Health and Social Care Professionals
Support and develop links with the community